Technical Support (L3)

Job highlights

• Co-ordination with Bank IT for critical / escalated issue,Bank DBA Team and OS Team as and when required

• Experience in Dot Net MVC / WCF,SQL server 2008,Oracle 10G

• Experience in Dot Net MVC/WCF, SQL server 2008, Oracle 10G.

• Monitor all the issue/task are attended and closed with given SLA.

• Tracking, reporting and building up of knowledge base for various types of incidents.

• Monitor and keep track of all document prepared by L1 & L2 for all resolution activities, communication related to support request/Incidents in the respective repository.

• Prepare monthly consolidate log sheet and attendance report for the team.

• Co-ordination with Bank IT for critical/escalated issue, Bank DBA Team and OS Team as and when required.

• Excellent knowledge on troubleshooting application level critical issues.

• Lead the team smartly, actively and get the work done without any escalations.

• To motivate the team to complete the task and learn new things to improve the knowledge for better support.

• Necessary action need to be taken for the escalated mails or calls.

• Knowledge on troubleshooting application level critical issues, proactive monitoring, change management, problem management.