Technical Support Lawyer

Description

The Keoghs Casualty business unit has a fantastic opportunity for a Qualified legal professional to join our Casualty team as a Technical Support Lawyer (TSL). The TSL will lead a group of Delegated Authority handlers or assistants working on a range of claims including Employer’s Liability (EL), Public Liability (PL) and Civil Penalty Appeals. Driving technical excellence in a commercial manner across all files.

This diverse role offers an excellent opportunity to train, mentor and develop others. The TSL will be key to driving innovative strategies and embedding KYO practices.

The TSL will also carry their own caseload of complex claims including, but not limited to, data protection, Equality Act and Human Rights issues.

Key Responsibilities

The Technical Support Lawyer (TSL) will be responsible for:

• The supervision and development of their aligned handlers and/or assistants and will lead, encourage and mentor them to deliver technical excellence.

• Drive financial authority audits

• Drive technical excellence

• Ensure files are handled in a commercial manner

• Devising strategies on files within sub-team and ensuring they are delivered.

• Supporting the handlers to work economically on cases whilst delivering the best possible outcome for clients.

• Embed any KYO strategies.

• From time to time be required to support colleagues in client facing roles to support technically on designated clients

• Be involved in client audits

• Potential for face to face client meetings, training sessions, case surgeries and workshops and client socialising

• Attend internal technical meetings and disseminate information to their team.

• Devise and deliver training bespoke to the needs of their sub team, supported by PDPS

• In addition, the TSL will carry their own caseload and be responsible for:

• Building relationships with Keoghs clients

• Manage a mixed caseload of complex public sector claims including el/pl claims, civil penalty appeals, data protection, equality act and human rights issues

• Achieve targets in terms of chargeable hours, WIP and the collection of client MI

Skills, Knowledge and Expertise

• Qualified Solicitor/CILEX

• Experience of handling a caseload of EL/PL files up to £100k is essential

• Previous litigation experience is essential

• Previous supervision experience is essential

• Financial Authority of at least £25k

• Good advocacy skills.

• Positive, confident and enthusiastic.

• Excellent listening, verbal and written communication skills.

• Excellent client care skills and evidence of working to client guidelines.

• Ability to prioritise work, keep to deadlines and work under pressure.

• High level of analytical skills.

• Ability to make decisions and delegate effectively.

• Ability to anticipate problems and identify solutions.

• Ability to win the trust and confidence, inspire and motivate

• The ability to demonstrate resilience

• Excellent IT skills

• Ability to act as a role model to others

Values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.