Technical Support Lead- Infrastructure & Cloud

Overview:
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IT Support Lead - Cloud & InfrastructureAbout the Role

We are looking for a proactive and technically skilled IT Support Lead to join our growing team. This role is ideal for an experienced IT professional who is passionate about delivering exceptional customer support, leading high-performing teams, and managing both cloud and on-premises infrastructure environments.

As the IT Support Lead, you will be responsible for overseeing technical support operations, resolving complex issues, guiding support engineers, and driving cloud adoption strategies for our clients. The ideal candidate combines strong leadership capabilities with deep technical expertise across modern cloud platforms and traditional IT infrastructure.

Key ResponsibilitiesLeadership & Service Delivery

• Lead, mentor, and develop a team of IT support engineers to ensure outstanding customer service and technical excellence.
• Act as the primary escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.
• Establish and maintain support processes, service standards, and best practices to improve operational efficiency.
• Conduct regular team training sessions and knowledge-sharing initiatives to enhance technical capabilities.

Client Engagement & Consulting

• Build strong relationships with clients by understanding their business and technology requirements.
• Provide strategic IT recommendations and serve as a trusted advisor for infrastructure and cloud solutions.
• Deliver exceptional customer experience through proactive communication and issue management.

Cloud & Infrastructure Management

• Design, deploy, and manage secure, scalable, and high-performing cloud environments across:
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Monitor cloud resources to optimize performance, cost efficiency, reliability, and security.
• Support hybrid IT environments integrating on-premises infrastructure with cloud-based services.
• Manage server, network, storage, virtualization, and endpoint technologies.

Technical Support & Operations

• Troubleshoot and resolve advanced infrastructure, networking, system, and application issues.
• Provide ongoing maintenance, upgrades, and support for business-critical applications and services.
• Develop and maintain technical documentation, standard operating procedures, and knowledge-base articles.
• Ensure compliance with security standards, backup policies, and disaster recovery procedures.

Projects & Business Growth

• Participate in IT transformation initiatives, cloud migrations, infrastructure upgrades, and system deployments.
• Collaborate with sales and business development teams to identify opportunities for managed services and cloud solutions.
• Assist in technical pre-sales discussions, solution design, and client presentations.

Required Qualifications

• Minimum 2+ years of experience in IT Support, with at least 1+ year in a leadership, team lead, or supervisory role.
• Strong hands-on experience with cloud computing platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP).
• Solid understanding of cloud service models including IaaS, PaaS, and SaaS.
• Experience managing Windows and Linux server environments.
• Knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, firewalls, and security best practices.
• Experience with virtualization technologies such as VMware, Hyper-V, or similar platforms.
• Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical challenges.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to prioritize multiple tasks and perform effectively in a fast-paced environment.

Preferred Qualifications

• AWS Certified Solutions Architect
• Microsoft Certified: Azure Solutions Architect Expert
• Google Cloud Certified - Professional Cloud Architect
• ITIL Foundation Certification
• Microsoft 365 Administration experience
• Experience with cybersecurity and compliance frameworks
• Knowledge of automation and scripting (PowerShell, Bash, Python)

What We Offer

✅ Opportunity to work with cutting-edge cloud technologies
✅ Leadership role with career growth potential
✅ Exposure to diverse IT environments and enterprise clients
✅ Collaborative and innovative work culture
✅ Continuous learning, certification, and professional development support

Join Us

If you are passionate about technology, enjoy solving complex challenges, and have the leadership skills to drive exceptional IT support services, we would love to hear from you. Join our team and help organizations transform their IT operations through innovative cloud and infrastructure solutions.

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹360,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Diploma (Preferred)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person