Technical Support Liaison

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Annual base salary rate: £27,000 - £30,000 For our dynamically growing EMS (wireless fire detection and alarm products) UK&I team we are currently looking for:

Technical Support Liaison Location: EMS Head Office Technology House, Sea Street, Herne Bay, Kent Ct6 8JZ

In this role you will be part of a team who are the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will be responsible for providing technical support via telephone and email. As well as working with the EMS Engineering team with documenting and testing to validate new products and changes to existing products ensuring all user requirements and functional reliability is met prior to release. There is also a requirement to provide technical product training to customers and new internal staff.

Key Tasks And Responsibilities

• Answering Technical Calls and Email.
• Creating Product Validation documents.
• Product Validation Testing.
• Product/Technical training for internal and external staff.
• Product/Technical training for customers.
• Occasional Site visits and internal Fire Warden duties.

Key Requirements

• Min. 3 years of relevant experience in the Fire & Security industry is a must.
• Good understanding of fire and security industry codes of practice.
• Good general knowledge of EMS products and services will be a strong advantage.
• Appropriate computer skills in MS Office package, internet and email.
• Native/fluent English.
• Full driving license.
• Excellent communication skills and telephone manner
• Be able to work well with others to achieve objectives.
• Ability to present oneself and company products in a professional and competent manner.
• Credible and comfortable in dealing with tense situations.
• Good organizational skills.
• Provide feedback on new and existing product functionality/operation.

What do we offer?

• A varied position at an international, dynamic, growing and healthy organization.
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
• Full-time contract.
• A competitive salary, laptop, cell phone.

World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.