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Recruise India Consulting Pvt Ltd
Technical Support Manager
15 days ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
- 10 years in technical support roles and 5+ years in technical team leadership.
- Demonstrated success managing KPIs and team performance.
- Results oriented and analytical mindset.
- Strong experience handling escalations and operational incidents.
- Proven experience leading small to medium size projects/initiatives.
- Strong technical foundation across OS, databases, networking, and API concepts.
- Seen as a reliable go-to leader for the L1 support team in seeking guidance, assistance and unblocking complex scenarios.
- Deep understanding of support operations, SLAs, and workload management.
- Advanced ability to interpret data, trends, and performance metrics and utilize those to come up with solutions and tangible actions proactively.
- Skilled in coaching, conflict resolution, and escalation handling.
- Strong communication skills with customers and internal stakeholders of different levels.
- Is able to adapt the communication style depending on the audience.
- Skilled at building presentations, reports and analysis.
- Holds a strong understanding and displays full awareness of the operation’s main KPI, both, from a real time as well as historical trend standpoint.
- Skilled at identifying relevant changes in KPI trends, finding out the reasons behind those changes and determining if any actions are deemed necessary for correction.
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