Cavpower

<ul>
<li>Technical Support</li>
<li>Competitive remuneration package</li>
<li>Based at Gepps Cross</li>
<li>Onsite parking</li>
</ul>
About the Role
We have an exciting opportunity for an experienced technical specialist to lead and provide strategic direction to our Technical Support function. This role is responsible for ensuring rapid, accurate and effective technical solutions are delivered to both internal and external customers, supporting improved equipment reliability, reduced downtime and positive customer outcomes.
Reporting to the Technology Solutions Manager, the Technical Support Manager provides leadership to the Technical Support team while working closely with Service Operations leaders, supervisors and technicians to support day-to-day operations, resolve complex technical issues, and drive continuous improvement across the business.
As both a leader and technical authority, you will provide technical leadership, diagnostic expertise and governance for technical assistance activities, Caterpillar Analysis of Failure (AFA) investigations and component condition reporting. You will play a key role in supporting technicians, supervisors, customers and Caterpillar by providing practical solutions to complex machine, engine, powertrain, hydraulic, electrical and technology related issues, enabling sound repair decisions and consistent technical outcomes.
This is a hands-on leadership role where you will remain actively involved in technical investigations, diagnostics and problem solving while developing technical capability, mentoring team members and maintaining technical governance standards across the business.
Some travel throughout South Australia and Western New South Wales may be required to provide on-site technical support to customers and operational teams.
About You
You are a highly capable technical professional who has built credibility through your ability to solve complex problems and support others. You enjoy leading people but do not see leadership as stepping away from the technical work.
You understand that the most effective technical leaders remain engaged with the challenges facing customers and technicians and use their experience to guide outcomes, develop capability and drive continuous improvement.
Your Skills
To achieve great results, you will need to bring your skills and experience to the fore. This includes:
<ul>
<li>Extensive experience within heavy equipment, mining, construction or industrial environments, with strong diagnostic and troubleshooting expertise across mechanical, hydraulic, electrical and electronic systems.</li>
<li>Demonstrated leadership experience in a technical or service environment, including coaching, mentoring and developing teams.</li>
<li>Proven experience conducting or reviewing failure analysis, root cause investigations, technical assessments and technical reporting.</li>
<li>Strong analytical, research and problem-solving skills, with the ability to provide practical solutions to complex equipment and operational challenges.</li>
<li>Excellent written and verbal communication skills, with the ability to effectively engage and build relationships with customers, Caterpillar representatives, suppliers and internal stakeholders.</li>
<li>Sound commercial acumen and the ability to balance technical decisions with business and customer objectives.</li>
<li>A passion for developing people, sharing knowledge and building technical capability across teams.</li>
<li>Experience working with Caterpillar products or similar OEM equipment will be highly regarded.</li>
<li>Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams.</li>
<li>Relevant trade, engineering or technical qualifications.</li>
</ul>
What you will get in return
In the short term your passion, skills and experience will be rewarded with an excellent remuneration package. In the longer term, your ambition and outstanding performance can be rewarded with career progression and broader career opportunities.
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&nbsp;&nbsp;Apply now!

Technical Support Manager

Technical Support Manager

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