Technical Support - Mandarin Speaker

PT Nipsea Paint and Chemicals (Nippon Paint Indonesia) is looking for a qualified candidate to join our team as a Technical Support – Mandarin Speaker, based in North Jakarta. Below are the qualifications and job responsibilities for this position:

Job Description

• Provide on-site technical service support for customers’ paint production processes.
• Monitor paint application, process conditions, and product performance during production.
• Support troubleshooting and investigation of paint and quality-related issues.
• Communicate and coordinate technical matters with customer personnel in Mandarin.
• Coordinate with internal Technical, R&D, Production, and Sales teams for issue follow-up and resolution.
• Prepare daily technical reports, issue records, and follow-up actions.
• Support production trials, new color introductions, and mass-production preparation.

Requirements

• Minimum D3 in Chemistry, S1 in Chemical Engineering, or a related field.
• Good Mandarin communication and reading skills.
• Basic knowledge of chemistry and paint/coating processes.
• Good interpersonal, communication, and coordination skills.
• Able to identify, analyze, and follow up on technical issues.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Eager to learn and able to adapt quickly to new situations.
• Able to work effectively with customers and internal teams.
• Willing to work on-site at customer locations as required.