Technical support Mandarin speaker

Requirements:

· Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

· Ability to provide technical support over the phone

· Excellent Oral and Written Communication skills

· Hands on Experience on resolving customer issues related to the infrastructure

· Assist with support of network connectivity, PCs, and VPN connectivity

· Experience on Remote Desktop Client Software’s

· Ability to resolve and or provide work around

· Anticipate customer needs and proactively identifies solutions

· Enthusiastic Maintain high customer / end user satisfaction

· Strong in Communication skills and inter-personal skills.

· Should have good experience in troubleshooting hardware issues for both desktops and laptops.

· Should have experience in Active Directory and desktop engineering

· Hands on experience on VMware and VDI troubleshooting.

· Languages Support: Mandarin

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person