Technical Support (Night Shift)

Technical Support – Nail Industry Experience Preferred

Location: 2C Lam Son, Tan Binh, Ho Chi Minh City

Working Hours (Night Shift):

• Shift 1: 8:00 PM - 4:00 AM
• Shift 3: 10:00 PM - 6:00 AM
• Shift 4: 02:00 AM - 09:00 AM

Base Salary: 12 - 14 million VND/month + Allowance + KPI

About Us

Mac Marketing is a market leader in credit card processing, POS systems, and digital marketing, with over 14 years of experience serving the Vietnammese community in the United States. We currently support over 12,000 clients, managing an annual transaction volume of approximately $1.5 billion.

This is a great opportunity to work in an international, dynamic environment with competitive earnings and long-term career prospects.

Responsibilities

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Requirements

• Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.

Benefits

• Competitive official salary, with salary reviews based on work efficiency and leader evaluations.
• Salary, overtime pay, full salary insurance, tax, and vacation reregulation follow company policy.
• Having undergone training and being provided with access to job-relevant documents.
• Ensuring the availability of required equipment for the job.
• Young, modern, and comfortable working environment.
• Opportunities for skill development and self-improvement.