ACCPRO INTERNATIONAL

<ul>
<li>First-level support
</li>
<li>Answer SI questions by chat, call or remote session
</li>
<li>Troubleshoot common issues: phone registration, extensions and trunks, one-way
</li>
<li>audio, paging and zone problems
</li>
<li>Log every case and escalate hard ones to the Senior Tech or PM
</li>
<li>Pre-sales assistance
</li>
<li>Help prepare BOMs/BOQs and basic topologies under supervision
</li>
<li>Check product specs and compatibility before quotes go out
</li>
<li>Join SI meetings to support the senior team and take notes
</li>
<li>Product knowledge and training
</li>
<li>Learn Yeastar PBX, Fanvil provisioning and ITC PA (analog, hybrid, IP, EVAC)
</li>
<li>Assist in hands-on trainings: set up the units, guide the SIs, answer basic questions
</li>
<li>Study new models and firmware, and keep personal notes and FAQs
</li>
</ul>
Showroom and demo units
<ul>
<li>Set up, test and maintain the demo systems
</li>
<li>Make sure every unit works before client visits and trainings
</li>
<li>RMA support
</li>
<li>Check returned units, record the fault, and prepare RMA documents
</li>
<li>Follow up on status with the principal or manufacturer
</li>
</ul>
Documentation
<ul>
<li>Update the case log, FAQ and troubleshooting guides
</li>
<li>Report repeated issues to the Senior Tech and PM
</li>
</ul>
Application Question(s):
<ul>
<li>Are you a graduate of IT, Electronics, Computer Engineering, or a related course? If yes, please specify your course completed</li>
<li>Do you have basic knowledge of IP networking, including IP addressing, VLAN, SIP, and PoE? If yes, please specify your knowledge or experience.</li>
<li>• Are you willing to learn about VoIP and Public Address (PA) systems?</li>
<li>Are you comfortable communicating in both English and Filipino?</li>
<li>Do you have years of experience in VoIP, PA systems, or IT support? If yes, please specify your relevant experience.</li>
<li>Are you willing to work onsite in Quiapo, Manila?</li>
<li>Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?</li>
</ul>
Work Location: In person

Technical Support (Open for Fresh Graduate)

Technical Support (Open for Fresh Graduate)

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