Technical Support - Operations

Job Title: Operational Support Analyst for Adobe Products / Technical Support - Operations

Location: Plano, TX (Onsite)

Job Type: Full Time/Permanent

Experience: 8+ years

Job Description:

• Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning.
• Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows.
• Familiarity with enterprise Active Directory, group membership, and user provisioning flows.
• Understanding of MFA, SSO (including PingFederate), and authentication protocols.
• Ability to review and interpret logs for issue identification and troubleshooting.
• 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role.
• Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access.
• Excellent documentation, communication, and customer service skills.
• Experience supporting Adobe products in an enterprise environment (preferred).
• Experience with SSO, MFA, and identity platforms such as PingFederate (preferred).
• Excellent communication skills with the ability to work with both technical and non-technical users.
• Ability to manage multiple issues simultaneously in a fast paced environment.
• Strong analytical skills with the ability to identify patterns and root causes.
• Comfortable collaborating with Product teams, engineering partners, and cross functional support groups.