Technical Support Operations Support Specialist | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Overview:

 The Technical Services Ops Support (TSOS) Specialist is responsible for providing operational and back-office support through phone, email, and chat channels. This role focuses on supporting day-to-day service operations, coordinating with stakeholders, managing operational activities, and ensuring service delivery objectives are met. The position plays a critical role in maintaining operational efficiency while delivering a high-quality support experience to both internal and external customers.

Why Join This Team:

• Be part of a growing operations team supporting critical business functions.
• Gain experience working with stakeholders across multiple departments.
• Develop expertise in service operations, customer support, and workforce coordination.
• Work in a collaborative environment focused on operational excellence.
• Build leadership, communication, and analytical skills while supporting business-critical processes.

What You Will Do:

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

What You Need to Succeed:

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications:

• Advanced Microsoft Excel skills.
• Stakeholder management experience.
• Vendor and supplier management experience.
• Leadership or team coordination experience.
• Experience supporting operations, customer service, or service delivery functions.

How We Set You Up for Success:

• Structured onboarding and training program.
• Exposure to service operations and stakeholder management.
• Continuous learning opportunities to strengthen operational and leadership capabilities.
• Supportive team environment with regular collaboration across departments.
• Career growth opportunities within operations and service support functions.