Technical Support | Paid Training | Davao City

Location: Davao City (Onsite)
Employment Type: Full-Time
Work Schedule: Shifting Schedule
Salary: Up to ₱23,000 Monthly Basic Salary

Looking for technical support jobs in davao city? Join our growing team and build a rewarding career in the BPO industry. We are hiring customer-focused individuals who are passionate about technology and committed to providing excellent customer service.

As a Technical Support Representative, you will assist customers with technical concerns involving software, hardware, internet connectivity, and other service-related issues while delivering accurate solutions and a positive customer experience.

Salary and Benefits

• Up to ₱23,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and promotion opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Salary, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.

Job Description

As a Technical Support Representative, you will provide technical assistance and customer support through phone, chat, or email. Your primary responsibility is to diagnose technical concerns, guide customers through troubleshooting steps, and resolve issues efficiently while maintaining excellent customer satisfaction.

This role is ideal for individuals with strong communication skills, technical aptitude, and a passion for helping customers solve technical problems.

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Troubleshoot software, hardware, internet, and connectivity issues
• Guide customers through step-by-step technical solutions
• Resolve technical and service-related concerns efficiently
• Document customer interactions, troubleshooting steps, and resolutions accurately
• Escalate unresolved or complex issues to the appropriate support teams
• Maintain high customer satisfaction and quality standards
• Meet productivity, attendance, and performance targets

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate
• Good English communication skills, both verbal and written
• Strong analytical, troubleshooting, and problem-solving skills
• Basic computer proficiency and technical aptitude
• Customer service-oriented mindset
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

Work Setup

• Onsite work arrangement
• Full-time employment
• Shifting schedule
• Paid training provided from Day 1

Pay: Up to Php23,000.00 per month

Benefits:

• Company Christmas gift
• Employee stock ownership plan
• Health insurance
• Paid toll fees
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person