Technical Support - Professional

Job highlights

• Bachelor s degree in computer science,Information Technology,or a related field
• Certifications such as CompTIA A+,ITIL,CCNA,or Microsoft Certified IT Professional (MCITP) are a plus
• Relevant experience in technical support,IT helpdesk,or system administration . . Proficiency in Windows / MacOS/Linux troubleshooting and software installations .
• . Education Experience

Role Overview

Are you passionate about troubleshooting and providing top-notch technical assistanceJoin us as a Technical Support , where you'll play a key role in resolving technical issues, ensuring smooth IT operations, and enhancing the user experience.

In this role, you'll provide hardware and software support, network troubleshooting, and system maintenance , working closely with internal teams and customers to resolve technical challenges efficiently. Your expertise in Windows/Linux environments, troubleshooting methodologies, and IT support tools will be critical in keeping systems running smoothly.

If you thrive on problem-solving, customer support, and optimizing IT performance, we'd love to hear from you!

Responsibilities

• Troubleshooting Issue Resolution - Diagnose and resolve hardware, software, and network issues through remote and on-site support.

• User Support Training - Assist employees and clients with technical queries, software installations, and system configurations .

• System Maintenance Updates - Ensure regular system updates, patches, and security fixes to maintain system integrity.

• Network Connectivity Support - Address internet connectivity issues, VPN configurations, and firewall troubleshooting .

• Ticket Management Documentation - Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.

• Hardware Peripheral Support - Install, configure, and maintain printers, scanners, and other IT peripherals.

• Security Data Protection - Ensure adherence to IT security policies, managing access controls and data backup solutions.

  Education Experience

• Bachelor s degree in computer science, Information Technology, or a related field.

• Certifications such as CompTIA A+, ITIL, CCNA, or Microsoft Certified IT Professional (MCITP) are a plus.

• Relevant experience in technical support, IT helpdesk, or system administration .

• Proficiency in Windows/MacOS/Linux troubleshooting and software installations .

• Knowledge of networking protocols, VPNs, and remote troubleshooting tools .

• Familiarity with IT ticketing systems, Active Directory, and cloud-based services.

• Hands on experience of SMTP, IMAP and POP3.

  Bonus Perks

• Hands-On IT Experience - Gain exposure to diverse hardware, software, and network troubleshooting scenarios.

• Collaborative Work Environment - Work closely with IT teams and end-users to enhance overall system efficiency.

• Be Part of a Tech-Driven Team - Implement new IT solutions, optimize processes, and improve user experience.

• Skill Development Growth - Enhance your expertise in troubleshooting, networking, and IT security with ongoing learning.

• Career Progression Opportunities - Grow into roles such as System Administrator, Network Engineer, or IT Specialist.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.