Technical Support - Proficient

Position: Technical Support - Proficient
Company: Inspiroz IT Services Pvt. Ltd.
Location: Millennium Business Park, Mahape, Navi Mumbai

Position Background:
Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention.

Job Duties (including but not limited to):

• Deliver Level 2 Technical Support for Desktops, Laptops, Servers, Peripherals, and Endpoint devices across the organization
• Own and resolve Service Desk escalations within defined SLAs, minimizing dependency on L3 teams
• Provide advanced troubleshooting of hardware, operating systems, applications, and network connectivity issues
• Provide reliable onsite and remote support, ensuring minimal business disruption
• Install, configure, and support Windows 10/11 systems in enterprise environments
• Execute OS builds, upgrades, patching cycles, and routine system maintenance
• Administer Google Workspace (G Suite) including Chromebook enrollment, policy enforcement, user/device management, and application deployment via Admin Console
• Deploy, manage, and troubleshoot applications using Intune, JAMF and Mosyle
• Manage printer deployments using Papercut and Printer Logic
• Administer Active Directory and Azure AD users, devices, groups, and access permissions
• Support MFA, VPN, and secure remote access services
• Prepare, image, deploy, refresh, and replace end-user devices
• Perform break/fix diagnostics and coordinate hardware repairs with vendors
• Maintain accurate asset tagging, inventory, and software licensing records
• Ensure complete incident documentation, adherence to SOPs, and process compliance
• Collaborate closely with L3 Engineering, Infrastructure, Security, and Network teams on escalations and projects

Must-Have Technical Skills:

• Strong hands-on experience with Windows 10/11 and Windows Server
• Proven working knowledge of Intune, SCCM, Endpoint Manager, Jamf, and Group Policy
• Solid experience with Active Directory / Azure AD user and device management
• Administration of Microsoft Office 365 and Google Workspace (G Suite Mandatory)
• Printer deployment and management using Papercut and PrinterLogic
• Networking fundamentals: DNS, DHCP, VPN
• Endpoint security controls including antivirus, encryption, patching, and device
• compliance File permissions, drive mappings, and access control management
• Basic understanding of backup tools and backup types
• Exposure to VoIP and CCTV systems at a support level

What Our Ideal Candidate Will Bring:

• The successful candidate should have a bachelors degree or equivalent certifications:
  A+, N+, CCENT, Microsoft, CCNA Certifications preferred
• Minimum 4+years of outstanding customer service experience
• Minimum 4+ years of technical support experience
• Ability to work in a 24/7 shift-based environment.

What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture.
• A company that is always looking to improve while adhering to our core principles.
• An opportunity to make a difference in the company and to be rewarded for doing so.
• An opportunity for career growth within the organization.
  Competitive compensation package with variable pays potential and benefits.

Company Background:
Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we
prepare and support each schools technological environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

Mission: We help schools and kids succeed.
Vision: We deliver creative, high-quality technology solutions for schools and education-focused organizations.

Inspired by our core values of:
Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate.

To learn more, please visit www.inspiroz.com