Technical Support - Project Based

DUTIES AND RESPONSIBILITIES

• Installation of approved application on the end user’s laptop.
• Remote support for employees who are outside the office.
• Basic network troubleshooting and coordination to L2 Support.
• Basic application troubleshooting and coordination to L2 Support.
• LFA Deployment (Installation) (MAC and Windows) / Blancco Implementation / Laptop.
• Assists in Level 1 troubleshooting or resolving issues encountered by users, like password reset for enterprise systems/applications
• Assigning of user on different OU’s in Active Directory upon IS approval.

QUALIFICATIONS AND REQUIREMENTS

• Graduate of any IT related course.
• Proficient with service desk tools (e.g., ServiceNow, Jira).
• Ability to troubleshoot and optimize network performance.
• Knowledgeable in hardware, operating systems, and software.
• Capable of managing network configurations and capacity planning.
• Must have CSS NCII or any NCII related to Computer IT
• Willing to work in Taguig City