Technical Support Representative (AU Telco - Dayshift)

DAYSHIFT Technical Support Representative

Responsibilities

• Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone

• Diagnose and escalate faults

• Provide excellent customer service

• Assist customers with Billing concerns as needed

• Meet and maintain the appropriate key performance indicators and targets.

Job Requirements:

·         6-12 months Telecommunications BPO/Call Center Experience is preferred (High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course)

·         Fresh graduates can be considered if with a Bachelor's degree/diploma from IT/Computer related course

·         Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage

·         Excellent customer service attitude

·         Friendly, positive manner and great at establishing rapport with customers

·         Above average English communication skills; Proficiency in English verbal and written skills is a must

·         Process-oriented with attention to detail

·         Positive attitude and willingness to learn and develop new skills

·         Must be willing to work on-site in Ortigas, Pasig City