Technical Support Representative - BPO

Join Our Innovative Team and Be Remarkable!

Remarkablism Services Corp. is seeking a technically curious and customer-focused Technical Support Specialist to provide remote technical support for a U.S.-based technology company. This role supports customers and field technicians across a variety of hardware, software, networking, Windows, Android, and other deployed technology solutions.

The ideal candidate combines strong troubleshooting ability with excellent customer service and communication skills. We're looking for someone who takes ownership of technical issues, works methodically to identify solutions, learns unfamiliar technologies quickly, and knows when an issue requires escalation. You'll work directly with customers and technicians while managing support requests from initial intake through resolution.

Essential Responsibilities

• Provide technical support to customers and field technicians through phone, email, remote-support tools, and ticketing systems.
• Troubleshoot hardware, software, Windows, Android, networking, and other supported technology environments.
• Own assigned support requests from initial investigation through resolution, follow-up, or escalation while maintaining clear and accurate documentation.
• Remotely assist field technicians with equipment installations, service visits, audits, troubleshooting, and hardware-related support needs.
• Monitor deployed systems, proactively investigate identified issues, and contribute to improvements in troubleshooting procedures and support documentation.

Skillsets

• Strong analytical and systematic troubleshooting skills with a natural curiosity for technology.
• Excellent written and verbal English communication skills with the ability to explain technical information clearly to both technical and non-technical users.
• Strong customer-service skills with a professional and patient approach to resolving customer issues.
• Excellent organization, attention to detail, documentation, and follow-through.
• Independent and resourceful, with the ability to learn unfamiliar technologies quickly and recognize when collaboration or escalation is appropriate.

Qualifications

• Previous experience in technical support, IT support, help desk, customer technical support, or field support strongly preferred.
• Working knowledge of Windows operating systems and PC troubleshooting, with familiarity supporting Android devices.
• Basic to intermediate knowledge of networking concepts and network troubleshooting.
• Experience with ticketing, documentation, remote-support, device-management, or monitoring platforms is preferred; experience with Freshdesk, Jira, or Confluence is a plus.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; CompTIA A+, Network+, CTS, or similar technical certification is a plus.

How to Apply

If you're a technically curious problem-solver who enjoys helping people, troubleshooting technology, and taking ownership of issues through resolution, we'd love to hear from you.

Please submit your resume to [email protected] highlighting your technical support, help desk, IT support, networking, or customer-facing technology experience.

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise

Work Location: In person