Technical Support Representative

Technical Support Representative (Call Center | Davao City)

Full-Time | Davao City | With or Without Experience

START YOUR CAREER WITH US

Looking for your first job or your next career opportunity in technical support? We welcome High School Graduates, Senior High School Graduates, College Level, and College Graduates — whether you're a fresh applicant or an experienced BPO or technical support professional.

No BPO experience? No problem. Paid training is provided from Day 1.Already experienced? Great. Bring your technical skills and grow with us.

COMPENSATION & BENEFITS

• Performance-based incentives
• Paid training from Day 1
• Career growth and promotion opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.

WHAT YOU'LL DO

• Assist customers through phone, chat, or email
• Troubleshoot software, hardware, internet, and connectivity concerns
• Guide customers through step-by-step technical solutions
• Resolve technical and service-related issues efficiently
• Document troubleshooting steps and resolutions accurately
• Escalate complex concerns to the appropriate support team
• Meet quality, productivity, and customer satisfaction standards

QUALIFICATIONS

• High School Graduate or abovecrm s
• With or without BPO/technical support experience
• Good English communication skills
• Basic computer skills and technical aptitude
• Strong analytical, troubleshooting, and problem-solving skills
• Customer-focused and willing to learn
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

Fresh graduates and first-time job seekers are welcome to apply. Experienced BPO, customer service, and technical support professionals are highly encouraged to apply as well.

Pay: Php19,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person