Technical Support Representative

Role: Technical Support Representative

Work set up: Onsite @ Greehills, San Juan City, Metro Manila | graveyard, shifting schedule

Salary: Earn up to PHP27,000 per month

Responsibilities and Duties

• Handle inbound and outbound calls, chats, and emails to provide technical support.
• Assist customers with software, hardware, and account-related concerns.
• Troubleshoot and resolve technical issues with accuracy and efficiency.
• Document all transactions and resolutions in the appropriate systems.
• Provide clear, step-by-step guidance while maintaining professionalism and patience.
• Escalate unresolved or complex issues to higher-level support or supervisors.
• Perform other technical support duties as assigned.

Experience / Skills

• Excellent English communication skills (verbal and written).
• Strong knowledge of Windows applications (Microsoft Word, Excel) and other technical software.
• Basic troubleshooting skills for software, hardware, and connectivity issues.
• Proficiency in typing and documentation.
• Strong listening, problem-solving, and conflict resolution abilities.

Education

• High School diploma required; some college education preferred.

Competencies

• Strong interpersonal skills with the ability to assist customers of all technical levels.
• Ability to multi-task in a fast-paced, technical support environment.
• Effective call resolution and organizational skills.
• Proactive, tech-savvy, driven, and goal-oriented.

Benefits

• Comprehensive Health, Dental, and Life Insurance.
• Competitive allowances.
• Generous bonus program and performance incentives.
• Paid Time Off (PTO).
• Shift differential pay.
• Annual salary increases with Transparent BPO University course completion.

Join our Zoom Recruitment Hub to Apply

Meeting Link: https://zoom.us/j/3307065329?pwd=pieEUEjiuZqGYVzqwkjZjZSvWaaeYt.1&omn=95084413525

Meeting ID: 330 706 5329

Passcode: TBPO!

Operating hours: Monday to Friday 11:00AM – 5:00PM MNL

About Transparent BPO

Transparent BPO is a leading provider of contact center and BPO services. Through talent, process, and technology, we integrate with our clients’ brand and culture to deliver superior customer experiences across all channels. We are looking for talented individuals who are passionate about technology, committed to excellence, and eager to help us remain a world-class provider of outsourced solutions.