N
Nightowl Consulting
Technical Support Representative
2 months ago
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Important information
Contract type:
Permanent
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
30 August 2026
What they need
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues reported by customers.
- Provide clear, step-by-step instructions to customers to resolve software-related issues.
- Escalate complex technical problems to the appropriate internal teams and follow up to ensure resolution.
- Document customer interactions and technical issues in our support ticketing system.
- Assist customers with onboarding and training on our software products.
- Collaborate with the product development team to communicate customer feedback and potential improvements.
- Maintain up-to-date knowledge of our software products and services.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
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