Technical Support Representative

Job Description: Need Ink Sales & Services is looking for a technically skilled individual with excellent interpersonal skills.

About Us: We are a service-oriented company that offers a wide range of products and services, from printer consumables, repair and service maintenance, printers, computers, and peripherals.

About the Role: Technical support representatives troubleshoot technical issues specifically printer unit problems, provide timely customer feedback, and support the technical team, among other duties. Among the responsibilities of the role are:

• Provide adequate technical assistance and answer user inquiries on printer-related issues;
• Troubleshoot and diagnose technical issues;
• Identify and implement appropriate solutions to the problem.
• Provide timely and accurate customer feedback and follow-up to ensure problem resolution.
• Follow up with clients to ensure the problem is resolved.

About You: The ideal candidate must have the following:

• Graduates of any related course –computer, electronics, associate, or vocational course are welcome
• Prior experience in technical support or a similar role
• Attention to detail and good problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize and multi-task in a fast-paced environment

If you have what we are looking for and are ready to join our family, click apply.