H
Hier Business Solutions, Inc.
Technical Support Representative
3 months ago
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Important information
Contract type:
Permanent
Location:
Bulakan, Bulacan, Philippines
Work mode:
Onsite
Published on:
5 September 2026
What they need
- Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system
- Manage the end-to-end operations on different CMS/platforms for our clients
- Respond to client concerns or inquiries for Hier Payroll configurations and assistance through different channels: Hier Support Center, Email, Viber, Facebook Page, Phone Call, SMS etc.
- Follow up and make scheduled call backs to clients where necessary to ensure the problem/concern is resolved.
- Provide reports on issues and escalates to the team when needed while following standard processes and procedures.
- Create communications related to technical projects, including new features, downtime, upgrades, etc.
- Develop user/admin manuals and lead user trainings and implementation on using Hier Payroll
- Collaborate with the developer’s team to explain errors and/or recommend modifications in the system.
- Performs online and/or onsite client assistance when needed
- Stay current with system information, changes and updates
- Bachelor's degree in Information Technology, Human Resource Management or any related field.
- With excellent communications skills, oral and written
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