Technical Support Representative

Job Overview
We are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing excellent customer service and technical assistance to our customers. Responsibilities include troubleshooting software and hardware issues, resolve technical problems, and ensure customer satisfaction.

Responsibilities:

• Provide technical support and assistance to customers via phone, email, or in person

• Diagnose and resolve software and hardware issues

• Troubleshoot network connectivity problems

• Assist customers with software installations and updates

• Collaborate with other team members to resolve complex technical issues

• Document customer interactions and resolutions

• Escalate unresolved issues to the appropriate department or supervisor

• Maintain a high level of customer satisfaction through prompt and courteous service

Requirements:

• Proven experience in a Technical Support role

• Strong knowledge of IT support principles and practices

• Proficient in software troubleshooting and computer hardware diagnostics

• Familiarity with MAC OS and Windows operating systems

• Understanding of firewall configurations and LAN setup

• Excellent communication skills both verbal and written

• Strong problem-solving abilities and attention to detail

• Ability to multitask and prioritize tasks effectively

• Customer service-oriented mindset

At our company, we value our employees' contributions and offer competitive benefits including:

• Competitive salary based on experience

• Paid time off and holidays

If you have the skills and qualifications for this position, we would love to hear from you.

Apply now to join our dynamic team.

Job Type: Full-time

On location: 735 W Washington St, Sequim, WA (Not a Remote Position)

Pay: $20.00 per hour

Expected hours: 40 per week

Schedule: 8-hour shift

Experience: 2 years preferred

Ability to Commute: Required

Ability to Relocate: Before starting work

Job Type: Full-time

Pay: $20.00 per hour

Compensation Package:

• Hourly pay

People with a criminal record are encouraged to apply

Work Location: In person