Technical Support Representative

Technical Support Representative | Night Shift | Hybrid

Location: Technohub, Quezon City
Work Arrangement: Hybrid – fixed 3 days onsite per week
Employment Type: 1-Year Project-Based Contract
Shift: Night Shift / Graveyard Shift

About the Role

We are looking for Technical Support Representatives to join our team and provide technical assistance to customers using digital payment services and online products.

In this role, you will help customers resolve technical concerns, troubleshoot product-related issues, explain features, and ensure a smooth customer experience. If you enjoy problem-solving, assisting customers, and working in a fast-paced environment, this opportunity may be for you!

Key Responsibilities

• Provide technical assistance to customers experiencing issues with digital services and online products.
• Troubleshoot technical concerns and guide customers through step-by-step solutions.
• Assist with product setup, account-related technical concerns, and service functionality inquiries.
• Handle customer concerns through phone, email, or live chat, depending on business requirements.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate support teams.
• Maintain professional communication and deliver a positive customer experience.
• Follow established support procedures, service standards, and data privacy requirements.

Qualifications

• At least 2 year of experience in technical support, IT helpdesk, customer support, or a related BPO role is preferred.

• Fresh graduates with relevant technical knowledge and strong communication skills are welcome to apply.

• Good English communication skills, both written and verbal.

• Strong troubleshooting, analytical, and problem-solving skills.

• Customer-oriented, patient, and able to explain technical solutions clearly.

• Comfortable working on a night shift or graveyard schedule.

• Able to commit to a 1-year project-based contract.

Preferred experience: Technical support for digital applications, online services, mobile applications, or digital payment platforms.