Technical Support Representative

A good support experience starts with someone who listens, asks the right questions, and makes the next step easy to understand. We’re looking for a Technical Support Representative who enjoys talking with people and gets satisfaction from turning “I’m stuck” into “That worked—thank you!”

You’ll help customers understand our services, answer everyday questions, and guide them through common technical issues. Training covers the services customers use, the questions you’ll hear most often, and how to work through solutions. Bring curiosity, patience, and a friendly approach, we’ll help you build your knowledge.

The conversations you’ll handle

• Answer incoming customer calls and respond to support inquiries.
• Explain services, features, and account information in clear, everyday language.
• Help customers with common access, setup, and service-use questions.
• Follow troubleshooting guides and walk customers through each step.
• Record useful notes so customers receive consistent support.
• Refer more complex technical issues to the appropriate specialist.
• Follow up on open questions and keep customers informed.

You’ll work closely with the customer support team and technical specialists, sharing information and learning from the questions that come in each day.

What makes someone good at this

• You’re comfortable speaking with different people and keeping conversations professional.
• You listen carefully before jumping to an answer.
• You can explain a process without making it sound complicated.
• You’re confident using a computer, typing notes, and switching between systems.
• You stay patient when someone needs an extra explanation.
• You’re willing to ask questions, take feedback, and learn.

Previous technical support experience isn’t required. This is an accessible opportunity to develop customer service and troubleshooting skills through practical training.

The opportunity at a glance

• Pay: $21–$24.55 per hour.
• Job type: Full-time.
• Location: Onsite in Louisville, KY.
• Training: Service knowledge, common customer questions, support systems, and troubleshooting procedures.
• Experience gained: Customer communication, problem-solving, accurate recordkeeping, and working alongside technical teams.

Put your people skills to work. If you enjoy a good conversation and helping someone find an answer, apply with your resume for our Technical Support Representative opening.

We welcome applicants from all backgrounds and assess candidates on their ability to do the role.

Pay: $21.00 - $24.55 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person