Technical Support Representative

We are seeking Technical Support Representatives to deliver exceptional service and technical troubleshooting for our clients.

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Qualifications:

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong analytical and troubleshooting skills

Requirements:

• Willing to be assigned for a project-based position
• Is alright with a fully onsite work setting (Location: Straive Building, Pascor Drive, Parañaque City, Landmark: Near Duty Free Philippines, across NAIA Terminal 1)
• Can work on a shifting schedule