Technical Support Representative

Full job description

Technical Support Representative

Company: Celestron

Location: Torrance, CA (Remote with occasional office visits)

Job Type: Full-Time

Compensation: $24.43/hr

Who Are We:

At Celestron, we are world leaders in the design and manufacturing of optical telescopes, spotting scopes, and binoculars. Based in Torrance, CA, our telescopes and mounts power discoveries at universities, fuel governmental space programs, and light up the night sky for amateur astronomers around the globe.

Beyond our optics, we are dedicated to promoting science education and dark-sky preservation. We partner with STEM and outdoor initiatives worldwide to foster intellectual curiosity in new generations of scientists, engineers, and outdoor enthusiasts.

Why You’ll Love Working Here:

This is an exciting, high-growth role within our Technical Support Department. We deeply value cross-functionality, encourage our team to gain experience across departments, and have a proven track record of promotion from within!

On top of a competitive salary and comprehensive health benefits, working at Celestron comes with serious perks:

· Generous Time Off: 3 weeks of paid vacation PTO, paid holidays, and occasional early-leave days.

· Perks & Discounts: Deep employee discounts for you, your family, and friends, plus local and national brand discounts.

· Work-Life Balance: Remote flexibility and flexible scheduling for hourly team members.

· Growth: Comprehensive paid training to make you an expert in astronomy gear.

About the Role:

Are you fascinated by astronomy, tech-savvy, and passionate about helping others? As a Technical Support Representative, you will serve as the voice of Celestron; delivering expert pre- and post-sales technical support, processing orders, guiding customers toward the perfect setup, and acting as our internal point person for Astro-Imaging.

What You’ll Do:

· Multi-Channel Customer & Technical Support: Deliver fast, friendly, and expert assistance via phone, live chat, and e-mail-based help desk system.

· Consultative Sales & Order Processing: Assist with orders and recommend the right optics and accessories to turn inquiries into sales.

· Astro-Imaging Subject Matter Expert: Act as the primary specialist for complex astro-imaging inquiries, coordinating across departments to resolve advanced customer questions.

· Product Education & Knowledge Sharing: Participate in ongoing paid product training and lead at least one team training session per year to share your technical knowledge.

· Cross Department Collaboration: Work directly with Engineering and Repair teams to identify and resolve product trends.

· Service Excellence: Maintain login times and ticket closure goals to ensure stellar customer satisfaction across all channels.

What You Bring to the Table

· Customer Focus & Passion: Enthusiasm for helping customers and learning new technologies. (Bonus points if you're fascinated by or have a background in astronomy)

· Technical & Sales Experience: Sales or technical support experience is preferred but not required; we provide training for candidates who are a strong fit. Familiarity with help desk tools and remote desktop software is a plus.

· Strong Communication: Clear, professional, and empathetic written and verbal communication across all support channels.

· Self-Motivation: Ability to work productively from home, multi-task, and stay organized in a fast-moving technical environment.

· Flexibility: Willingness to work overtime during peak volumes including occasional weekends to meet response time goals.

Company Benefits:

· Comprehensive Benefits Package

· 401(k) Retirement Plan with Match

· Health, Dental, and Vision Insurance

· Paid Vacation (3 Weeks PTO) & Paid Holidays

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Flexible Hourly Schedule & Remote Work Support

· Paid Training & Continuous Career Development

Ready to reach for the stars? Submit your resume today to [email protected] and tell us why you’re excited to join the Celestron team!

*** Recruiting & Agency Disclaimer: Direct applicants only. Celestron will not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited submissions. Any agency resume submitted without a signed agreement in place will be considered the property of Celestron.

Job Type: Full-time

Pay: $24.43 per hour

Application Question(s):

• Are you familiar with telescopes, mounts, or astro-imaging equipment?
• Are you experienced with helpdesk tools and remote desktop software?
• Are you able to work productively from home, multi-task, and stay organized in a fast-moving technical environment

Work Location: Hybrid remote in Torrance, CA 90503