Technical Support Representative - CSR | One-Day Hiring Process

Why Work With UsCompetitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and technical development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Supportive Workplace Culture

• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long-term career development
• Inclusive workplace that supports learning and growth

Key Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Work Schedule & Training

This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.

All successful applicants receive comprehensive paid technical training before handling live customer interactions, helping you build the technical knowledge, troubleshooting skills, and confidence needed to succeed as a Technical Support Representative.

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person