Technical Support Representative (HVAC, IoT, or ISP) | Seasonal

Work Setup: Remote

Contract: Seasonal/Project-based

**Schedule:**Must be open to shifting schedule (esp. night shift)

**Equipment:**Bring your own device

What does a day in the life of a Technical Support Representative II look like?

• Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
• Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers
• Communicates technical solutions to non-technical customers in a clear and concise manner
• Escalates complex issues to higher-level team members as necessary customer interactions and technical issues in a customer relationship management (CRM) system
• Provides feedback on product improvements and enhancements based on customer feedback and technical issues
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications for a Technical Support Representative II?

• Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
• Candidates should have experience in technical support, preferably in a technology company.
• Ability to handle WiFi connectivity troubleshooting, app-related support, and other technical issues related to HVAC IoTproducts.
• Strong communication skills, both verbal and written
• Advanced technical troubleshooting knowledge in hardware, software, and/or systems
• Proficiency in using computer applications and software
• Experience using a CRM preferred
• Experience in phone, chat, and/or email

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/MQ1PBV5Dz3A17Btr8l4il

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