Technical Support Representative | Davao City

Ready to Turn Problem-Solving Into a Career?

Maybe you're looking for better income, new skills, or a career where you can keep learning. Starting in technical support can be challenging when many roles require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Technical Support Representative, you'll help customers resolve technical concerns while developing troubleshooting, communication, and problem-solving skills.

Salary & Benefits

• Earn up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite position

Qualifications for a Technical Support Representative

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer and typing skills
• Strong problem-solving and analytical skills
• Willing to learn technical systems and troubleshooting processes
• Customer service skills
• Willing to work onsite and on a shifting schedule

Your Day-to-Day

• Assist customers with technical and service-related concerns
• Troubleshoot device, software, connectivity, and account issues
• Provide step-by-step solutions and guidance
• Identify and document technical issues accurately
• Assist with basic account and service requests
• Guide customers through troubleshooting procedures
• Escalate complex technical concerns when needed
• Follow technical support procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

What Happens After You Apply?

Once hired, you'll receive paid training to help you learn the account, systems, and troubleshooting processes. As you gain experience, you can explore career paths in Quality Assurance, Training, Workforce Management, Team Leadership, and Operations.

Job Details

Location: Davao City, Davao del Sur Work Setup: Onsite Schedule: Shifting, including nights, weekends, and holidays when required

Start Your Technical Support Career in Davao City

No BPO experience? No problem. If you're ready to learn, strengthen your problem-solving skills, and build a career in technical support, Caldwell Communications is ready to welcome you.

Pay: Php17,000.00 - Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person