Technical Support Representative | Day Shift

Technical Support Representative – IT and Customer Support

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Turn Your Technical Skills Into a Career

Do you enjoy troubleshooting computer or internet problems, figuring out how things work, and helping people solve technical issues?

This Technical Support Representative opportunity allows you to combine customer service with technical problem-solving while developing skills that can support a long-term career in technical support and IT-enabled services.

Whether you already have BPO experience or you're looking for an opportunity to start your career, qualified applicants are welcome to apply.

Job Overview

Position: Technical Support Representative

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid technical training
• Skills development and upskilling opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Technical Support Representative, you will help customers resolve technical concerns involving software, hardware, internet connectivity, devices, and other service-related issues.

Your role will involve listening to the customer's concern, identifying the possible cause, and guiding them through clear, step-by-step troubleshooting solutions.

You don't need to know everything on Day 1. Training and onboarding will help you understand the products, systems, troubleshooting processes, and support procedures required for the role.

What You Will Do

• Handle customer inquiries through phone, chat, or email
• Identify and troubleshoot basic software, hardware, device, and connectivity issues
• Guide customers through step-by-step troubleshooting procedures
• Explain technical solutions clearly and professionally
• Assist customers with service-related technical concerns
• Document technical issues, troubleshooting steps, and resolutions accurately
• Follow established troubleshooting procedures and account guidelines
• Escalate complex technical issues to the appropriate support team
• Maintain a professional customer experience throughout every interaction
• Meet established quality, productivity, resolution, and customer satisfaction standards

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good English communication skills, both verbal and written
• Basic computer knowledge and familiarity with common devices or applications
• Strong problem-solving and analytical skills
• Willingness to learn technical concepts and troubleshooting procedures
• Patient and comfortable guiding customers through step-by-step solutions
• Basic multitasking and computer navigation skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid technical training
• Structured onboarding and technical support training
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunities to develop technical troubleshooting and customer support skills

Why Apply for Technical Support?

If you're interested in technology but also enjoy working with people, technical support can provide a valuable career path that combines both.

For experienced BPO professionals, this role provides an opportunity to strengthen technical support and troubleshooting skills. For applicants without BPO experience, it can be an opportunity to enter the industry while receiving training and developing practical technical and customer service skills.

The ₱19,000–₱31,000 salary range, paid technical training, performance incentives, and career growth opportunities make this a strong option for applicants looking to build a career in technical support.

Location

Davao City – Onsite

If you're comfortable with technology, enjoy solving problems, and want to turn your technical skills into a career, apply today.

Pay: Php19,000.00 - Php31,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person