Technical Support Representative - Over the Phone Interview Only | Taguig

Technical Support Representative | Taguig

Metacom Careers is hiring a Technical Support Representative for a blended Voice + Chat account. No call center experience required — IT or technical background is a plus.

Job Details

• Position: Technical Support Representative
• Account Type: Voice
• Support Channel: Blended – Voice + Chat
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Salary: Competitive Package (discussed upon application)
• Education: High School Graduate / Senior High School Graduate

Responsibilities

• Assist customers with technical concerns via voice and chat
• Diagnose and troubleshoot basic hardware, software, or connectivity issues
• Guide customers through step-by-step troubleshooting
• Document technical concerns and resolutions
• Escalate complex issues when necessary
• Meet quality and resolution time targets

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate
• No call center experience needed — IT/technical background a plus
• Good English communication skills
• Basic computer knowledge and logical thinking
• Willingness to learn technical troubleshooting
• Willing to work onsite on a shifting schedule

Why Join Metacom Careers

• Build hands-on troubleshooting skills valuable in BPO and IT
• No experience required — full training provided
• Blended voice + chat experience broadens your skill set
• Growth path to Senior Tech Support, SME, or Team Lead

Apply Now — Start your Technical Support career with Metacom Careers today.

Pay: Php20,000.00 - Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person