Technical Support Representative (Telco)

Discover your 100% YOU with MicroSourcing!

Position: Technical Support Representative (Telco)

Work setup: Work from home | Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

Education & Experience

• 1+ year of experience in customer onboarding, service delivery, implementation support, telecommunications, or related operational environments preferred
• Experience supporting repeatable customer deployments or service requests in a fast-paced, customer-focused setting
• Experience working cross-functionally with internal teams, vendors, partners, or third-party providers to support service delivery timelines

Technical & Operational Skills

• Basic understanding of service activation, provisioning, implementation coordination, or similar operational workflows
• Ability to support small-scope customer implementations using established processes, timelines, and quality standards
• Experience monitoring requests, maintaining accurate records, and ensuring process compliance
• Ability to coordinate equipment orders, shipment tracking, and vendor follow-up when needed
• Maintain clear documentation, ticket updates, and status notes within internal systems
• Support customer deployments by following defined workflows, handoff points, and escalation paths

Core Competencies

• Strong attention to detail and execution accuracy
• Strong organizational and time management skills
• Ability to work within standardized workflows and service timelines
• Strong communication and collaboration skills across teams and external stakeholders
• Customer-focused mindset with commitment to consistency and quality

Nice to Have

• Familiarity with ticketing, CRM, or service delivery platforms (such as Zendesk)
• Exposure to telecom, provisioning, porting, or similar service activation environments
• Experience supporting multi-site or repeatable rollout projects
• Prior experience in VoIP, UCaaS, or telecommunications environments

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply