Technical Support Representative (TSR) | Competitive Salary

About the role

We are looking for Technical Support Representatives (TSR) to join our team. This is an opportunity to grow your career in the tech and customer service industry.

Key responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Diagnose and resolve basic to complex technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Assist with account, device, connectivity, software, or service-related concerns.
• Document customer interactions and technical resolutions accurately.
• Escalate unresolved or complex issues to the appropriate technical team.
• Provide excellent customer service throughout the support process.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and technical support guidelines.

About you

• Completed at least 2 years of college with no back subjects or Associate Degree graduate.
• More than 1 year to 3 years of BPO/Contact Center experience.
• Technical support experience is an advantage.
• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Comfortable working with computers and troubleshooting technical concerns.
• Willing to work on shifting schedules, including weekends and holidays.
• Willing to work onsite.