Technical Support Representative (TSR) | Fresher Friendly - Dayshift / Nightshift

Technical Support Representatives (TSR)

Job Type: Full-time
Industry: BPO / Customer Service
Work Location: On-site

Job Summary

We are currently hiring Technical Support Representatives (TSRs) to provide technical assistance and customer support in a fast-paced BPO environment. In this role, you'll help customers diagnose and resolve technical issues, answer product-related questions, troubleshoot devices and services, and deliver a positive customer experience.

Competitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Key Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Qualifications

• High School or Senior High School graduate (College undergraduate or graduate is an advantage)
• Good English communication skills, both verbal and written
• Basic computer knowledge and familiarity with common technology products
• Strong analytical, troubleshooting, and problem-solving skills
• Customer-focused attitude and willingness to learn technical processes
• Willing to work onsite in Malate, Manila
• Willing to work on a shifting schedule

Pay: Up to Php27,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person