Technical Support Representative (TSR) | Open to Fresh Graduates - Fixed Weekends Off

Customer Service Representatives - Technical Support Accounts

Job Type: Full-time
Industry: BPO / Customer Service
Work Location: On-site

Job Summary

We are currently hiring Customer Service Representatives for Technical Support Accounts to provide technical assistance to customers by troubleshooting product, service, software, or device-related concerns. Guide customers through solutions, document issues accurately, and ensure concerns are resolved efficiently while maintaining excellent customer service.

Competitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Key Responsibilities

• Handle inbound customer inquiries and technical support concerns.
• Assist customers with device, software, application, and connectivity issues.
• Provide step-by-step troubleshooting instructions.
• Identify and resolve common technical concerns.
• Assist with account and service-related issues.
• Explain technical solutions in a clear and easy-to-understand manner.
• Document troubleshooting steps and customer interactions accurately.
• Escalate complex technical concerns when necessary.
• Meet quality, productivity, and customer satisfaction targets.
• Work with your team to provide reliable technical support.

Qualifications

• High School or Senior High School graduate
• College undergraduates and graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• IT, technical, customer service, or related experience is an advantage but not required
• Basic computer knowledge
• Good English communication skills
• Strong problem-solving and analytical skills
• Willingness to learn technical systems and troubleshooting processes
• Patient and comfortable assisting customers with technical concerns
• Ability to explain solutions clearly
• Willing to work onsite in Malate, Manila
• Willing to work shifting schedules, including weekends and holidays when required

Pay: Up to Php27,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person