Tech Mahindra
Technical Support Representative/International Voice Process
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹450,000 – ₹500,000 / year
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
26 August 2026
What they need
Roles & Responsibilities
- Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
- Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
- Order Management & Provisioning: Assist global customers with new activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
- Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions
Preferred Candidate
- Minimum 1 yr. experience in the International Voice Process.
- Minimum 1 yr. experience in BPO domain.
- Fluent English required.
- 12th grade can also apply.
- Comfortable with Night shift.
Perks & Benefits
- Salary upto 5LPA
- Attractive Incentives
- Both Side Cab Facilities
- 5 Days Working
- 2 Days Rotational Offs
Share your updated CV on 8527253887 (WhatsApp) OR Email [email protected]
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