Technical support (SOURC02364)

Since 2004, 2P – Perfect Presentation has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise.

We are looking for an experienced Technical support with strong hands-on experience in computer hardware maintenance, peripheral support, and network cabling.

Key Responsibilities

• Provide technical support and maintenance for desktop and laptop computers .
• Install, configure, troubleshoot, and maintain printers, scanners, and other peripheral devices .
• Diagnose and resolve hardware-related technical issues.
• Perform preventive and corrective maintenance for end-user IT equipment.
• Install and maintain network cabling and internal network points .
• Support the setup and connectivity of workstations and network devices.
• Replace and configure hardware components when required.
• Maintain accurate records of maintenance activities and technical issues.
• Coordinate with IT teams to resolve escalated technical problems.
• Provide on-site technical support across assigned locations when required.
• Ensure compliance with IT policies, technical procedures, and safety requirements.

Requirements

• Minimum Diploma in Information Technology or an equivalent technical qualification.
• Minimum 5 years of relevant hands-on experience in IT technical support and computer maintenance.
• Proven experience maintaining:
• Desktop computers
• Laptops
• Printers
• Scanners
• IT peripherals
• Hands-on experience with network cabling and installation of internal network points .
• Good proficiency in the English language .
• Physically capable of performing field-based and technical maintenance activities.
• Valid driver’s license authorized for use in Saudi Arabia .
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and provide support across different locations when required.

Preferred Certifications

• CompTIA A+
• CCNA – Cisco Certified Network Associate
• MCSA – Microsoft Certified Solutions Associate
• Equivalent recognized technical certifications are also considered.