Technical Support Specialist - 643

Job Title - Technical Support Specialist

Location - Nagano, Japan

Experience - 3+ Years

Job Description -

Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows

• Perform basic desktop support activities to assist users during laptop/desktop migration

• Assist end users with device login, credential validation, and first access post migration

• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers

• Perform basic physical troubleshooting including power, cabling, and port level checks

• Verify that migrated devices are accessible and functional for end users post migration.

• Identify, document, and escalate migration related issues to the appropriate remote support teams.

• Support immediate post migration hyper care and ensure unresolved issues are addressed

• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.

• Experience in mapping the shared drives and troubleshooting outlook issues

• L1 troubleshooting of user profile issues