Technical Support Specialist

We are a leading software provider in the GPS and Data industry and we are looking for a self-starter who is excited about working in the GPS field. We believe that having a great place to work directly correlates to our team’s productivity. This is why we pride ourselves in our company culture. Our team thrives on innovators, self-starters, and teamwork, and we hope to drive that line of thinking into our daily work environment. This position may start part-time at 25-30 hrs per week or full-time depending on qualifications. Starting part-time will come with potential to move into full-time with full-time benefits.

What you'll be doing:

We are looking for someone who is comfortable doing everything from preparing packages for shipment and providing customer support to QA-ing software systems and handling aspects of new product integrations.

The ideal candidate will:

• Possess excellent phone and email etiquette
• Be a team player that is excited to take on new roles
• Be detail oriented & have a high level of accountability
• Be comfortable diagnosing product issues
• Be highly proficient in Microsoft Excel

Duties Include:

• Provide technical support and assistance to end-users
• Maintain accurate records of all support requests and resolutions
• Collaborate with team members to identify and implement solutions to recurring issues
• Shipping & inventory management
• Quality control, product testing, and product integrations

Qualifications:

• Proven experience in technical support or help desk role
• Excellent problem-solving skills and attention to detail
• Strong communication skills, both verbal and written
• Knowledge of software troubleshooting and IT support principles would be beneficial

Pay: $16.00 – $20.00 per hour

Anticipated hours: 25 – 40 per week (M-F)

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

Bonus opportunities