N
Naukri E Hire Campaign
Technical Support Specialist
Skills
CRMSalesforce
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹1,000,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding software products and services.
- Troubleshoot issues with CRM systems, including Salesforce, to resolve customer complaints efficiently.
- Collaborate with internal teams to identify solutions for complex technical problems and implement fixes promptly.
- Document all interactions with customers using CRM tools to maintain accurate records.
Job Requirements :
- 2-6 years of experience in a similar role providing technical support specialist services.
- Strong knowledge of CRM systems, particularly Salesforce.
- Excellent customer service skills with the ability to handle high-pressure situations calmly.
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