Technical Support Specialist

About us

We are a B2B live streaming technology company. We deliver real-time, interactive video streams to clients in 15+ countries. When a stream goes out, our technology and our people are what keep it running.

About the role

As a Technical Support Agent , you are the first line of defense for our clients and studios. You handle the day-to-day questions, dig into incidents when something breaks, and pull in the right team when a problem needs a deeper fix.

What we offer

• Competitive salary with full social security and insurance
• A predictable, fixed schedule (5 days a week) you can plan your life around
• Real growth toward the technical side: hands-on time with streaming, APIs, and CMS, plus daily work alongside QA, dev, and product
• Fully remote work with all equipment provided
• Professional development opportunities

What you'll do

• Support clients over live chat, email, and our ticketing system
• Investigate incidents and keep clear, accurate records of what happened and how it was resolved
• Monitor our systems, catch issues early, and report on status
• Maintain and improve our support documentation
• Work with and escalate to QA, developers, product managers, and account managers
• Spot ways the team can work better and speak up about them

What we're looking for (Must)

• 2+ years in customer service , especially live chat or written support
• Strong written English and spoken English clear enough to be easily understood
• Willingness to work fixed mixed shifts , including a minimum of two night shifts per week (Morning 06:00-15:00, Afternoon 14:00-23:00, Night 22:00-06:00)
• Sharp problem-solving and the ability to juggle several things at once
• Comfort working independently, with little direct supervision

Nice to have

• Experience with Jira or another ticketing / service-desk tool
• Familiarity with video streaming , live broadcast, or real-time media platforms
• Experience with API integrations or CMS systems
• Experience working with remote or distributed teams