Technical Support Specialist

At Base , our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations. Our international team, spanning from Europe to the Americas , delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem
• Technical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools
• Technical Agility: Fast learner with a natural ability to master new digital tools and technologies
• Nice-to-have: Postman usage to debug errors and assist in problem-solving
• Precision: High level of accuracy and strong attention to detail
• Growth Mindset: Proactive approach to continuous learning and professional development
• Communication: Excellent interpersonal and communication skills (both internal and client-facing)
• Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment
• Language: English proficiency (minimum B2) for effective collaboration with global teams

Key Tasks

• Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting
• Customer Success: Ensuring high satisfaction levels by guiding users through our product's features and services
• Reporting: Full ownership of technical documentation and reporting processes
• Problem Solving: Diagnosing and resolving user-reported issues efficiently
• Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs
• Content Creation: Developing and updating the global Knowledge Base and technical blog
• Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events

Benefits

• own product - we decide how we want to develop
• joining an organization in a phase of rapid growth
• a lot of independence
• long-term cooperation
• Caju - Flexible benefit card

Work model

• Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba