Technical Support Specialist

Technical Support Specialist at Lorygen Group The Opportunity Lorygen Group is adding a Technical Support Specialist to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery. The Technical Support Specialist will diagnose and resolve application, system, or product-support issues. The opening is full time, fully remote, and open to candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $64,000 - $72,500 per year

Your Day-to-Day

• Receive and triage technical requests or incidents and gather the information needed to reproduce the issue in the Technical Support Specialist role at Lorygen Group.
• Troubleshoot application behavior, access problems, configuration issues, data errors, or user-reported failures as part of the Technical Support Specialist role at Lorygen Group.
• Document troubleshooting steps, findings, fixes, workarounds, and unresolved questions in the support system across digital services and customer delivery in this Technical Support Specialist position.
• Resolve issues within assigned access and authority and escalate defects or infrastructure problems with complete diagnostic information for the Lorygen Group team as part of Technical Support Specialist work.
• Assist users with approved configuration, onboarding, account setup, or product-use questions while supporting digital services and customer delivery in the Technical Support Specialist role at Lorygen Group.
• Monitor recurring issues and share patterns that may indicate a product, process, or knowledge-base improvement as part of day-to-day Technical Support Specialist responsibilities at Lorygen Group.

What You'll Bring

• Strong troubleshooting, written communication, documentation, and customer-support skills for the Technical Support Specialist opening at Lorygen Group.
• Comfort working with ticketing systems, web applications, logs, configuration tools, APIs, or databases.
• Ability to reproduce issues methodically and distinguish user, configuration, data, and product problems.
• Clear communication with technical and non-technical users.
• Good judgment about escalation and access-control boundaries.
• A pre-employment background check is required.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $64,000 - $72,500 per year

Application Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.