Technical Support Specialist

WHAT IS THE BRAND? Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop – a place that embodies service and style, accessibility and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead...

WHAT IS THE JOB? The role of a Technical Support Specialist is to provide on-site & remote support, troubleshooting, installation and maintenance of accounts, network, and computer equipment.

WHAT ARE THE RESPONSIBILITIES?

• Provide friendly on-site and remote help to employees
• Follows up on open tickets, responds, and troubleshoots problems and concerns
• Must be able to use their professional knowledge to resolve problems involving hardware, software, and network issues
• Must be able to use practical knowledge of operating system, application programs, and networking
• Strong aptitude in windows operating systems, repairs, servers, switches, routers, hardware, upgrades, and VPN
• Familiarity with Mac configuration and troubleshooting
• Able to identify and organize tickets according to priority.
• Assign / Escalate tickets as needed to expedite resolution
• Configure and setup technology for new hires

WHAT ARE THE ESSENTIAL SKILLS?

• Strong aptitude in Microsoft Windows and Mac troubleshooting, configuration, hardware, and upgrades
• Knowledge of and aptitude for windows server configuration and troubleshooting
• Knowledge of switches, routers, and firewalls. Ability to assist with troubleshooting network problems with users
• Printer and print server troubleshooting
• Knowledge of and aptitude for Group Policy, Active directory, and Office 365
• Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions
• Interpersonal skills necessary to train others
• Ability to communicate problems with supervisors as they become known
• Must maintain confidentiality
• Ability to meet deadlines
• Ability to walk and stand for a long period of times without issues
• Ability to always provide internal users with outstanding customer care and service
• Employee must be able to communicate & work with others as a team
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest.