Technical Support Specialist

We’re seeking a Technical Support Specialist to provide timely and effective assistance to our clients and internal teams. You’ll troubleshoot technical issues, guide users through solutions, and ensure smooth operation of our products/services. If you’re passionate about problem-solving and customer satisfaction, we’d love to hear from you.

Duties

• Respond to technical inquiries via phone, email, chat, or ticketing systems with professionalism and urgency.
• Diagnose and resolve hardware, software, and network-related issues for clients or employees.
• Guide users through step-by-step solutions, adapting explanations for non-technical audiences.
• Document and track support requests, solutions, and recurring issues in our CRM or helpdesk system (e.g., Zendesk, Salesforce).
• Collaborate with IT, development, or engineering teams to escalate complex problems and contribute to long-term fixes.
• Maintain up-to-date knowledge of company products, industry trends, and best practices in technical support.
• Assist in creating FAQs, tutorials, or knowledge base articles to improve self-service options.

Qualifications

• 1+ years of experience in technical support, IT helpdesk, or a related role.
• Proficiency in troubleshooting Windows/macOS, mobile devices, and common business applications (e.g., Microsoft 365, Slack).
• Strong communication skills (written and verbal) with a customer-first mindset.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.

Join us as a Technical Support Specialist where your expertise will drive operational excellence! We value proactive problem-solving skills combined with a passion for helping others succeed through technology innovation. This paid position offers an engaging environment where your contributions truly make a difference every day!

Pay: $28.45 - $35.45 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan

Work Location: Hybrid remote in Lisle, IL 60532