Technical Support Specialist

Ready to Power Seamless Travel Technology?

Join Casto as a Technical Operations Support Specialist and play a key role in keeping our clients’ travel technology, booking systems, and technical platforms running smoothly. If you have a strong background in corporate travel, GDS/CRS systems, Concur, online booking tools, and technical troubleshooting, we want you on our team!

We're Looking for Someone With:

• 3+ years of experience in corporate travel accounts and/or call center operations with High level customer service orientation and decision-making skills
• Bachelor’s/College Degree in Tourism or an equivalent field
• Strong CRS/GDS experience, preferably with Concur, native Apollo, or Sabre
• Hands-on experience managing and configuring Online Booking Tools (OBT)
• Background in corporate travel or within a Travel Management Company (TMC) environment
• Strong technical troubleshooting, analytical, and decision-making skills
• Experience with Concur configuration, implementation, traveler profiles, travel policies, and approval workflows
• Familiarity with tools such as Genesys, Atriis, Umbrella Faces, Magnatech.
• Experience using Monday.com or similar workflow/ticketing platforms
• Strong understanding of booking, ticketing, profile, synchronization, and integration issues
• High attention to detail and commitment to data accuracy and integrity
• Excellent communication and cross-functional collaboration skills
• Strong organizational, multitasking, and problem-solving abilities
• Customer service-oriented with a proactive approach to resolving issues
• Ability to work independently and effectively within a team
• Proficiency in Microsoft Outlook, Microsoft Office, Salesforce, and other computer applications
• Flexibility to work on shifting schedules

Your Role Includes:

• Providing technical and online support for OBT and Concur clients
• Configuring travel rules, travel classes, policy restrictions, booking messages, and supplier rates for air, hotel, and car bookings
• Applying hotel and car discounts, including negotiated corporate and property-specific rates
• Retrieving and distributing travel reports for management review
• Creating custom fields for user and trip-level data tracking
• Troubleshooting traveler profile errors, Sabre synchronization issues, and booking errors
• Assisting clients with Concur bookings, modifications, cancellations, and account-related concerns
• Processing new profiles, terminations, data purging, account unlocks, password resets, and profile updates
• Investigating merchant charge alerts, credit mismatches, and other booking-related issues
• Managing Form of Payment (FOP) synchronization and GDS profile integration
• Reviewing Sabre GDS logs and PNR history to identify and resolve booking and ticketing issues
• Submitting and monitoring support cases with SAP Concur
• Assisting users with MFA setup and access-related concerns
• Supporting the implementation and onboarding of new Concur clients transitioning from other TMCs
• Creating Online Order Forms, Sabre shell profiles, traveler templates, operational profiles, and configuration files
• Configuring travel policies, company contracts, FOP settings, approval workflows, branding, and company-specific travel configurations
• Managing Concur company administration settings, supplier management, vendor exclusions, custom text, regional hotel rates, and travel alternatives
• Uploading and importing user data and ensuring proper integration with Travel Fusion
• Managing technical and account-related support requests through Monday.com
• Creating corporate, department, group, and traveler profiles in Sabre
• Managing Sabre templates, PNR builders, corporate hotel discounts, and other system updates
• Supporting Atriis, Umbrella Faces, and Magnatech, including traveler profiles, user groups, FOP updates, and unused ticket inventory
• Ensuring accurate and consistent traveler information across multiple platforms
• Providing internal technical support for Sabre and Genesys
• Supporting Genesys onboarding and offboarding, including DID assignments, user access, phone system configuration, and permissions
• Troubleshooting international calls, audio equipment, Sabre scripts, email assignments, and other technical issues
• Pulling and analyzing Genesys call logs and reports
• Providing direct technical assistance through the Online Support Queue
• Supporting key technology projects, including Evolution of Concur Travel, TripStax Integration, and Booking Builders
• Assisting with the design, testing, implementation, and deployment of new booking technologies and automation tools
• Collaborating with internal teams to improve system functionality, operational efficiency, and client satisfaction
• Performing other duties as assigned

Why Join Casto?

• Full on-site or Hybrid work setup
• Competitive salary and benefits
• Opportunities for professional growth and career development
• Work with experienced travel and technology professionals
• Gain hands-on exposure to leading corporate travel, GDS, OBT, and travel technology platforms
• Be part of a team supporting innovative travel technology and solutions
• Contribute directly to operational efficiency and exceptional client experiences

Ready to combine your corporate travel expertise with your passion for technology? Join Casto as a Technical Operations Support Specialist and help power the systems behind seamless and exceptional travel experiences!