Technical Support Specialist

Are you technically minded, customer-focused and looking for an opportunity to build your career? Simx is looking for a Technical Support Specialist to join our team in East Tamaki, providing customers with practical technical advice and solutions while developing your knowledge across our products and industry.

About the Role

• Provide prompt, professional and solution-focused technical support to customers
• Respond to technical enquiries and provide advice on product functionality, specifications, installation and operation
• Maintain accurate records of technical enquiries and customer interactions within our CRM
• Work with the Technical Manager to ensure accurate and up-to-date product information is maintained
• Identify customer feedback and contribute ideas for product improvements
• Work collaboratively with internal teams to ensure customers receive a positive experience

What You’ll Bring

• An undergraduate degree in Engineering, Electrical or another relevant technical discipline or at least 2 years’ experience in a technical customer service environment
• Electrical trade experience or qualifications would be advantageous but are not essential
• Strong communication skills and the ability to work with people across different roles and levels
• A practical and technically minded approach to problem solving
• Experience with CRM systems and Microsoft Office; knowledge of Visio is advantageous

Recent graduates are encouraged to apply — this is a great opportunity to develop your technical and customer service skills while gaining valuable industry experience.

About Us

Simx Ltd is a market leader in a range of products that promote better health in people and in buildings. Owned by a successful international company with a genuine focus on growth and sustainability, we are ‘right sized’ to be nimble and caring, while being a leader in our industry. Our team takes pride designing and producing products that really make a difference to New Zealanders, and we are confident that our 40-year history provides a positive foundation in our residential and commercial building markets.

Why Join Us?

You’ll be joining a well-established, reputable brand with a strong presence in the electrical and building sectors. We pride ourselves on quality products, trusted relationships, and a collaborative team culture.

Ready to Apply?

Click Apply Now and upload your CV and cover letter.

Simx is an equal opportunity employer who is committed to providing safe, inclusive, and respectful workplace. All employment is based upon candidate qualifications, merit, and business requirements.

Any personal information that you provide in your job application and curriculum vitae will be used for the purposes of assessing your application and will be treated in accordance with our Privacy Policy, which is available at simx.co.nz or upon request.