Technical Support Specialist

Software Sales Specialist (Remote - CA)

Location: Remote (CA)
Schedule: Full Time | Remote (U.S.) | Thursday–Monday | Hours 8:00 AM–8:00 PM Pacific

Specific hours may vary between 6:00 AM-6:00PM Pacific based on business needs.

Join Bradford Technologies

For over 35 years, Bradford Technologies has been a trusted leader in appraisal software, helping thousands of real estate professionals work smarter and more efficiently. Our flagship products, including ClickFORMS and our newest cloud platform, NightHawk, are transforming the appraisal industry.

We're looking for a Technical Support Specialist who enjoys solving problems, helping people, and learning new technology. If you're someone who takes pride in delivering exceptional customer service while troubleshooting software issues, we'd love to hear from you.

Your responsibilities will include:

• Provide friendly, professional technical support via phone, email, and remote assistance.
• Diagnose customer problems, identify solutions, and follow issues through to resolution.
• Guide customers through software features and best practices.
• Escalate complex technical issues to Development when necessary.
• Document customer interactions and resolutions within our CRM.
• Test software updates and assist with quality assurance when needed.
• Help create and improve knowledge base articles, training materials, and internal documentation.
• Collaborate with Sales, Customer Success, and Development to ensure an outstanding customer experience.

What We're Looking For

The ideal candidate is patient, flexible, and curious, with strong problem-solving skills and a genuine desire to help others. You enjoy solving technical challenges, adjusting to changing situations, and providing a positive customer experience.

Required Qualifications

• 2+ years of customer service or technical support experience
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• Comfortable speaking with customers by phone throughout the day
• Strong computer skills and the ability to quickly learn new software
• Excellent organizational skills with the ability to manage multiple support requests
• Self-motivated and able to work independently in a remote environment
• Reliable high-speed internet connection and a dedicated workspace

Preferred Qualifications

• Experience supporting Windows desktop, web, and cloud applications
• Experience with CRM or help desk software
• Remote desktop support experience
• Familiarity with SQL, networking, or databases is a plus
• Experience supporting SaaS or business software
• Associate's or Bachelor's degree preferred, but equivalent experience is welcome

What Makes You Successful

You are someone who:

• Enjoys helping customers succeed
• Stays calm under pressure
• Communicates clearly and professionally
• Learns new technology quickly
• Takes ownership of issues until they're resolved
• Pays close attention to detail

Benefits:

• Competitive salary
• Remote work
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k)
• Company-paid life and disability insurance
• Ongoing training and professional development
• Opportunities for career growth

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote